Return Policy
Refund Policy
All sales are final. We do not offer refunds, returns, or exchanges on any products purchased.
Due to the nature of our product (personal-use makeup brush cleaner), we cannot accept returns for hygiene and safety reasons.
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photo or video evidence, and we will review your case for a possible replacement.
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
By placing an order, you agree to this Refund Policy.
Processing Time
Orders are typically processed within 1–3 business days after your order is placed. Once your order has been processed, it will be shipped out to the shipping address provided at checkout.
Shipping Times
Estimated shipping times are usually between 7–15 business days, depending on your location and shipping demand.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout. BrushLab is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding your order or shipping, please contact us through our store’s contact page.